@import"https://fonts.googleapis.com/css2?family=Inter:wght@300;400;500;600;700;800&family=Plus+Jakarta+Sans:wght@400;500;600;700;800&display=swap";:root{--accent-h: 245;--accent-s: 78%;--accent-l: 58%;--accent: hsl(var(--accent-h), var(--accent-s), var(--accent-l));--accent-2: hsl(272, 85%, 55%);--accent-strong: hsl(var(--accent-h), var(--accent-s), 50%);--accent-soft: hsla(var(--accent-h), var(--accent-s), var(--accent-l), .08);--accent-soft-hover: hsla(var(--accent-h), var(--accent-s), var(--accent-l), .14);--bg: #f8fafc;--surface: rgba(255, 255, 255, .75);--surface-2: rgba(248, 250, 252, .55);--surface-3: #f1f5f9;--border: rgba(226, 232, 240, .8);--border-strong: rgba(203, 213, 225, .85);--text: #0f172a;--text-2: #334155;--text-3: #64748b;--success: #10b981;--success-soft: #ecfdf5;--warn: #f59e0b;--warn-soft: #fffbeb;--danger: #ef4444;--danger-soft: #fef2f2;--shadow: 0 10px 30px -10px rgba(15, 23, 42, .04), 0 1px 3px rgba(15, 23, 42, .02);--shadow-md: 0 20px 40px -15px rgba(15, 23, 42, .08), 0 4px 12px -5px rgba(15, 23, 42, .03);--shadow-lg: 0 30px 60px -15px rgba(15, 23, 42, .12), 0 10px 20px -8px rgba(15, 23, 42, .04);--radius: 16px;--radius-sm: 10px;--radius-lg: 24px;--mono: "Plus Jakarta Sans", "Inter", -apple-system, sans-serif;--font-mono: "SF Mono", "JetBrains Mono", ui-monospace, monospace;font-family:Inter,PingFang SC,Microsoft YaHei,sans-serif;color:var(--text);background:var(--bg);text-rendering:optimizeLegibility;-webkit-font-smoothing:antialiased;font-synthesis:none}*{box-sizing:border-box}body{margin:0;min-height:100vh;background:radial-gradient(1000px 600px at 90% -10%,hsla(var(--accent-h),var(--accent-s),var(--accent-l),.08),transparent 70%),radial-gradient(800px 500px at 10% 20%,hsla(272,85%,55%,.06),transparent 70%),radial-gradient(1200px 700px at 50% 80%,hsla(180,85%,45%,.03),transparent 80%),var(--bg);background-attachment:fixed}::-webkit-scrollbar{width:6px;height:6px}::-webkit-scrollbar-track{background:transparent}::-webkit-scrollbar-thumb{border-radius:99px;background:#0f172a26}::-webkit-scrollbar-thumb:hover{background:#0f172a4d}button,input,textarea,select{font:inherit}button{cursor:pointer}button:disabled{cursor:not-allowed;opacity:.52}a{color:var(--accent-strong);transition:color .15s ease}a:hover{color:var(--accent)}.shell{min-height:100vh;max-width:1520px;margin:0 auto;padding:16px 24px 28px;display:flex;flex-direction:column;gap:16px}.top-nav{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:12px 24px;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px)}.brand{display:flex;align-items:center;gap:12px}.brand-logo{display:block;width:auto;height:38px;max-width:min(42vw,224px);object-fit:contain}.brand strong{font-family:var(--mono);font-size:16px;font-weight:800;letter-spacing:-.02em;background:linear-gradient(135deg,var(--text) 30%,var(--accent-strong));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.brand strong.brand-title-alert,.auth-copy .auth-title-alert{color:#111827;background:none;-webkit-text-fill-color:#111827}.nav-actions{display:flex;gap:4px;padding:4px;border-radius:99px;border:1px solid var(--border);background:#f1f5f999}.nav-actions button{border:0;border-radius:99px;padding:8px 20px;background:transparent;color:var(--text-2);font-size:13px;font-weight:600;transition:all .2s cubic-bezier(.4,0,.2,1)}.nav-actions button:hover:not(.active){color:var(--text);background:#fff6}.nav-actions button.active{background:#fff;color:var(--accent-strong);box-shadow:0 4px 12px #0f172a0d}.account-actions{display:flex;align-items:center;gap:12px}.account-actions span{max-width:220px;overflow:hidden;color:var(--text-2);font-size:12.5px;font-weight:600;text-overflow:ellipsis;white-space:nowrap}.account-actions button{border:1px solid var(--border);border-radius:99px;padding:7px 16px;background:#fff;color:var(--text-2);font-size:12.5px;font-weight:600;transition:all .2s ease}.account-actions button:hover{border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong)}.hero{display:grid;grid-template-columns:minmax(0,1fr) 320px;gap:24px;align-items:center;padding:24px 32px;background:linear-gradient(135deg,#ffffff80,#fff3);border:1px solid var(--border);border-radius:var(--radius-lg);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.eyebrow,.section-label{margin:0 0 6px;color:var(--accent);font-family:var(--mono);font-size:11px;font-weight:800;letter-spacing:.12em;text-transform:uppercase}.section-label{color:var(--text-3);font-weight:700}h1{margin:0;font-family:var(--mono);font-size:32px;font-weight:800;letter-spacing:-.03em;line-height:1.15;background:linear-gradient(135deg,var(--text) 40%,var(--accent-strong));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.subtitle{max-width:840px;margin:10px 0 0;color:var(--text-3);font-size:14px;line-height:1.65}.status-card{position:relative;overflow:hidden;border-radius:var(--radius);padding:20px;border:1px solid var(--border);background:#ffffff73;box-shadow:var(--shadow);-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.status-card:before,.stat-card:before{content:"";position:absolute;inset:0 0 auto;height:4px;background:linear-gradient(90deg,var(--accent),var(--accent-2))}.status-card span{display:inline-flex;border-radius:99px;padding:4px 12px;background:var(--accent-soft);color:var(--accent-strong);font-size:11.5px;font-weight:700;letter-spacing:.02em}.status-card strong,.status-card small{display:block}.status-card strong{margin-top:12px;font-family:var(--mono);font-size:18px;font-weight:800;color:var(--text)}.status-card small{margin-top:8px;color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.status-card-action{display:grid;gap:6px;margin-top:18px}.status-card-action .primary-button{width:100%}.status-card-action small{margin-top:0;font-family:var(--font-sans)}.chat-layout{display:grid;grid-template-columns:clamp(220px,18vw,256px) minmax(0,1fr);gap:16px;height:calc(100vh - 230px);min-height:560px;max-height:calc(100vh - 170px);overflow:hidden}.side-panel{display:flex;flex-direction:column;gap:20px;border-radius:var(--radius);padding:20px;border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);min-height:0;overflow-y:auto}.panel-block{display:grid;gap:12px}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:10px}.panel-heading .section-label{margin:0}.conversation-block{min-height:0;display:flex;flex-direction:column}.quick-button,.reset-button,.refresh-button,.primary-button,.secondary-button,.icon-button,.text-button,.mini-button,.conversation-item{transition:all .22s cubic-bezier(.4,0,.2,1)}.mini-button{border:1px solid var(--border-strong);border-radius:999px;padding:5px 12px;background:#fff;color:var(--text-2);font-size:11.5px;font-weight:600}.mini-button:hover:not(:disabled){border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong)}.conversation-list{display:flex;flex-direction:column;gap:8px;max-height:380px;overflow-y:auto;padding-right:4px}.conversation-search{min-height:40px;padding:10px 14px;font-size:13px;border-radius:var(--radius-sm);border:1px solid var(--border-strong);background:#fff9}.conversation-search:focus{background:#fff;border-color:var(--accent);box-shadow:0 0 0 4px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.12)}.conversation-item{display:grid;gap:6px;width:100%;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px 14px;background:#ffffff80;color:var(--text);text-align:left;cursor:pointer;-webkit-user-select:none;user-select:none}.conversation-item:hover:not(:disabled){border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.35);background:#fffffff2;transform:translateY(-2px);box-shadow:var(--shadow)}.conversation-item.active{border-color:var(--accent);background:#fff;box-shadow:var(--shadow-md),inset 4px 0 0 var(--accent);transform:translateY(-1px)}.conversation-item span{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.conversation-item strong{min-width:0;overflow:hidden;color:var(--text);font-size:13.5px;font-weight:700;text-overflow:ellipsis;white-space:nowrap}.conversation-item small{flex:none;color:var(--text-3);font-size:11px}.conversation-item p{margin:0;color:var(--text-2);font-size:12px;line-height:1.5}.conversation-item em{width:max-content;border-radius:99px;padding:2px 8px;background:var(--accent-soft);color:var(--accent-strong);font-size:11px;font-style:normal;font-weight:700}.conversation-actions{display:flex;align-items:center;flex-wrap:wrap;gap:6px;margin-top:4px}.tiny-action{border:1px solid var(--border);border-radius:999px;padding:3px 10px;background:#ffffffd9;color:var(--text-2);font-size:11px;font-weight:600}.tiny-action:hover:not(:disabled){border-color:var(--accent);color:var(--accent-strong);background:var(--accent-soft)}.tiny-action.danger:hover:not(:disabled){border-color:var(--danger);background:var(--danger-soft);color:var(--danger)}.conversation-placeholder,.mini-error{border-radius:var(--radius-sm);padding:12px 14px;font-size:12.5px;line-height:1.55}.conversation-placeholder{border:1px dashed var(--border-strong);color:var(--text-3);background:var(--surface-2);text-align:center}.mini-error{background:var(--danger-soft);color:var(--danger);font-weight:600}.quick-button{border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 14px;background:#fff;color:var(--text-2);text-align:left;font-size:12.5px;box-shadow:0 2px 4px #0f172a03}.quick-button:hover:not(:disabled){border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong);transform:translate(4px)}.channel-list{display:grid;gap:8px}.channel-item{display:flex;align-items:center;justify-content:space-between;gap:10px;border-radius:var(--radius-sm);padding:10px 12px;background:var(--surface-2);border:1px solid var(--border)}.channel-item span{font-size:13px;color:var(--text-2)}.channel-item small{border-radius:999px;padding:4px 8px;background:var(--accent-soft);color:var(--accent-strong);font-size:11px;font-weight:700}.reset-button,.secondary-button{border:1px solid var(--border-strong);border-radius:var(--radius-sm);padding:10px 16px;background:#fff;color:var(--text-2);font-weight:600;font-size:13px}.reset-button:hover:not(:disabled),.secondary-button:hover:not(:disabled),.refresh-button:hover:not(:disabled){border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong);box-shadow:0 4px 12px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.06)}.reset-button{background:linear-gradient(135deg,var(--accent),var(--accent-2));border:0;color:#fff;font-weight:700;box-shadow:0 4px 12px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.2)}.reset-button:hover:not(:disabled){filter:brightness(1.05);color:#fff;box-shadow:0 6px 18px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.3);transform:translateY(-1px)}.chat-panel{display:grid;grid-template-rows:auto 1fr auto auto;height:100%;min-height:0;border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow-lg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);overflow:hidden}.public-chat-page{display:grid;grid-template-rows:auto minmax(0,1fr);gap:16px;width:min(960px,100%);min-height:calc(100vh - 96px);margin:0 auto}.public-chat-header{display:flex;align-items:center;justify-content:space-between;gap:20px;min-height:68px;padding:0 8px}.public-chat-brand,.public-chat-brand>div{display:flex;align-items:center}.public-chat-brand{gap:12px}.public-chat-brand img{width:124px;height:42px;object-fit:contain}.public-chat-brand>span{width:1px;height:28px;background:var(--border-strong)}.public-chat-brand>div{display:grid;gap:2px}.public-chat-brand strong{color:var(--text);font-size:16px;font-weight:800}.public-chat-brand small{color:var(--text-3);font-size:12px}.public-chat-status{display:inline-flex;align-items:center;gap:7px;color:var(--success);font-size:12px;font-weight:700}.public-chat-status i{width:8px;height:8px;border-radius:50%;background:var(--success);box-shadow:0 0 0 4px var(--success-soft)}.public-chat-panel{display:grid;grid-template-rows:auto minmax(0,1fr) auto auto;min-height:580px;max-height:calc(100vh - 178px);overflow:hidden;border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow-lg);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px)}.public-chat-panel-header{background:#ffffff8a}.public-message-list{background:#ffffff47}.chat-header,.admin-card-header,.modal-header{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:16px 20px;border-bottom:1px solid var(--border);background:#ffffff59}.chat-header strong,.admin-card-header strong,.modal-header strong{font-size:15px;font-weight:700;color:var(--text)}.chat-subtitle{display:block;margin-top:4px;color:var(--text-3);font-family:var(--font-mono);font-size:11px}.chat-badges{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:6px}.chat-badges span,.pill{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:3px 10px;font-size:11px;font-weight:600;white-space:nowrap}.chat-badges span{border:1px solid var(--border);background:#ffffff80;color:var(--text-2)}.transfer-button{border:1px solid rgba(245,158,11,.3);border-radius:999px;padding:4px 14px;background:var(--warn-soft);color:var(--warn);font-size:11px;font-weight:700}.transfer-button:hover:not(:disabled){border-color:var(--warn);background:#fffbeb;box-shadow:0 4px 12px #f59e0b1f}.badge-success{background:var(--success-soft);color:var(--success)}.badge-muted{background:#f1f5f9;color:#64748b}.badge-warn{background:var(--warn-soft);color:var(--warn)}.badge-danger{background:var(--danger-soft);color:var(--danger)}.message-list{position:relative;display:flex;flex-direction:column;gap:20px;min-height:0;overflow-y:auto;overscroll-behavior:contain;padding:24px 20px;background:#fff6}.history-loading{align-self:center;border:1px dashed var(--border-strong);border-radius:999px;padding:6px 14px;background:#ffffffe6;color:var(--text-3);font-size:12px;font-weight:600}.message{display:flex;align-items:flex-start;gap:12px;max-width:82%}.message.user{align-self:flex-end;flex-direction:row-reverse}.message.system{align-self:center;max-width:95%}.message.agent{align-self:flex-start}.message.pending{opacity:.72}.message-avatar,.user-avatar{display:grid;place-items:center;width:36px;height:36px;border-radius:50%;color:#fff;font-size:11px;font-weight:800;flex-shrink:0;box-shadow:0 4px 10px #0f172a0d;border:2px solid #fff}.avatar-ai{background:linear-gradient(135deg,var(--accent),var(--accent-2));box-shadow:0 4px 12px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.2)}.avatar-agent{background:linear-gradient(135deg,#059669,#14b8a6);box-shadow:0 4px 12px #05966933}.avatar-user,.user-avatar{background:#334155}.avatar-system{background:var(--danger)}.message-body{border:1px solid var(--border);border-radius:4px 16px 16px;padding:12px 16px 14px;background:#fff;box-shadow:0 2px 8px #0f172a05}.message.user .message-body{border:0;border-radius:16px 4px 16px 16px;background:linear-gradient(135deg,var(--accent) 30%,var(--accent-2));color:#fff;box-shadow:0 4px 14px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.15)}.message.system .message-body{border-color:#ef444426;background:var(--danger-soft);color:var(--danger)}.message.agent .message-body{border-color:#05966938;background:#ecfdf5}.message-body header,.detail-message-head{display:flex;align-items:baseline;justify-content:space-between;gap:12px}.message-body header{margin-bottom:6px}.message-body header span,.message-body header time,.detail-message-head time{color:var(--text-3);font-size:11px}.message.user .message-body header span,.message.user .message-body header time{color:#fffc}.message-body p,.detail-message p{margin:0;white-space:pre-line;line-height:1.65}.message-body p{font-size:13.5px}.message-body a,.detail-message a{display:inline-block;margin-top:8px;text-decoration:none;font-size:12px;font-weight:700}.message-body a:hover,.detail-message a:hover{text-decoration:underline}.error-bar{padding:10px 16px;background:var(--danger-soft);color:var(--danger);font-size:13px;font-weight:600}.detail-error{border-radius:var(--radius-sm)}.loading-bar{padding:11px 14px;border:1px dashed var(--border-strong);border-radius:var(--radius-sm);color:var(--text-3);font-size:13px}.composer{display:grid;grid-template-columns:1fr auto;align-items:end;gap:12px;padding:14px 18px;border-top:1px solid var(--border);background:#ffffff59}textarea,input,select{width:100%;border:1px solid var(--border-strong);border-radius:var(--radius-sm);background:#ffffffd9;color:var(--text);outline:none;transition:all .22s ease}textarea,input{padding:10px 12px}select{padding:9px 32px 9px 12px;-webkit-appearance:none;-moz-appearance:none;appearance:none;background-image:url("data:image/svg+xml;charset=utf-8,%3Csvg xmlns='http://www.w3.org/2000/svg' fill='none' viewBox='0 0 20 20'%3E%3Cpath stroke='%2364748b' stroke-linecap='round' stroke-linejoin='round' stroke-width='1.5' d='M6 8l4 4 4-4'/%3E%3C/svg%3E");background-position:right 10px center;background-repeat:no-repeat;background-size:18px}textarea{resize:vertical;min-height:52px;max-height:180px;line-height:1.55}textarea:focus,input:focus,select:focus{background:#fff;border-color:var(--accent);box-shadow:0 0 0 4px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.12)}.primary-button,.composer button,.upload-button{border:0;background:linear-gradient(135deg,var(--accent) 20%,var(--accent-2));color:#fff;font-weight:700;box-shadow:0 4px 12px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.25);display:inline-flex;align-items:center;justify-content:center}.composer button,.primary-button,.secondary-button{min-height:42px;border-radius:var(--radius-sm);padding:0 18px;font-size:13px}.composer button:hover:not(:disabled),.primary-button:hover:not(:disabled),.upload-button:hover{filter:brightness(1.05);transform:translateY(-1px);box-shadow:0 6px 18px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.3)}.composer button:active:not(:disabled),.primary-button:active:not(:disabled){transform:translateY(0)}.admin-layout{display:grid;grid-template-columns:220px minmax(0,1fr);gap:16px;align-items:start}.auth-layout{display:grid;grid-template-columns:minmax(0,1fr) minmax(360px,460px);gap:22px;align-items:center;min-height:calc(100vh - 110px);padding:40px 0}.auth-copy{max-width:720px}.auth-brand-logo{display:block;width:auto;height:58px;max-width:min(100%,320px);margin-bottom:18px;object-fit:contain}.auth-hint{display:inline-grid;gap:6px;margin-top:22px;border:1px solid var(--border);border-radius:var(--radius);padding:14px 16px;background:#ffffffb8;box-shadow:var(--shadow)}.auth-hint strong{font-size:14px}.auth-hint span{color:var(--text-2);font-family:var(--mono);font-size:12px}.auth-card{display:grid;gap:14px;border:1px solid rgba(220,229,242,.9);border-radius:24px;padding:20px;background:var(--surface);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(14px);backdrop-filter:blur(14px)}.auth-card header{display:flex;justify-content:space-between;gap:14px;align-items:flex-start;padding-bottom:4px}.auth-card header strong{font-size:18px}.auth-card label{display:grid;gap:8px}.auth-card label span{color:var(--text-2);font-size:12.5px;font-weight:800}.auth-switch{display:flex;gap:4px;border:1px solid var(--border);border-radius:999px;padding:4px;background:var(--surface-2)}.auth-switch button{border:0;border-radius:999px;padding:6px 12px;background:transparent;color:var(--text-2);font-size:12px;font-weight:800}.auth-switch button.active{background:#fff;color:var(--accent-strong);box-shadow:0 4px 12px #0f172a14}.auth-two-columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.auth-card>.primary-button{width:100%}.auth-error{margin:0}.admin-side{position:sticky;top:16px;display:flex;flex-direction:column;gap:6px;padding:16px 12px;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px)}.admin-side button{display:grid;gap:2px;border:0;border-radius:12px;padding:12px 16px;background:transparent;color:var(--text-2);text-align:left}.admin-side button strong{font-size:13.5px;font-weight:700}.admin-side button small{color:var(--text-3);font-size:11.5px}.admin-side button:hover{background:var(--accent-soft);color:var(--accent-strong);transform:translate(4px)}.admin-side button.active{background:var(--accent-soft);color:var(--accent-strong);box-shadow:inset 4px 0 0 var(--accent)}.refresh-button{margin-top:8px;border:1px solid var(--border-strong)!important;background:#fff!important;border-radius:var(--radius-sm);min-height:38px}.refresh-button:hover{box-shadow:0 4px 12px #0f172a0d}.admin-main{display:grid;gap:16px}.stat-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:14px}.stat-card{position:relative;overflow:hidden;border-radius:var(--radius);padding:18px 20px;border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.stat-card span{color:var(--text-3);font-size:12px;font-weight:700;letter-spacing:.02em;text-transform:uppercase}.stat-card strong{display:block;margin-top:8px;font-size:32px;font-weight:800;font-family:var(--mono);background:linear-gradient(135deg,var(--text) 30%,var(--accent));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.stat-card small{display:block;margin-top:6px;color:var(--text-3);font-size:12px;line-height:1.55}.dashboard-panel{display:grid;gap:16px}.dashboard-head{display:flex;align-items:center;justify-content:space-between;gap:16px;border:1px solid var(--border);border-radius:var(--radius-lg);padding:20px 24px;background:linear-gradient(135deg,#ffffffb3,#fff6);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.dashboard-head strong{display:block;margin-top:4px;font-size:20px;font-weight:800;color:var(--text)}.dashboard-head span{display:block;margin-top:6px;color:var(--text-3);font-size:12px}.dashboard-metric-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(170px,1fr));gap:14px}.dashboard-metric,.dashboard-card{border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);transition:all .22s ease}.dashboard-metric{padding:18px 20px}.dashboard-metric:hover{transform:translateY(-2px);box-shadow:var(--shadow-md);border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.25)}.dashboard-metric span{color:var(--text-3);font-size:12px;font-weight:700;letter-spacing:.02em;text-transform:uppercase}.dashboard-metric strong{display:block;margin-top:8px;font-family:var(--mono);font-size:32px;font-weight:800;background:linear-gradient(135deg,var(--text) 30%,var(--accent-strong));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.dashboard-metric small{display:block;margin-top:8px;color:var(--text-3);font-size:12px;line-height:1.5}.dashboard-grid,.dashboard-bottom-grid{display:grid;gap:16px}.dashboard-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-bottom-grid{grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr)}.operation-panel{display:grid;gap:16px}.operation-kpi-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.operation-kpi-grid article{border:1px solid var(--border);border-radius:var(--radius-sm);padding:16px 18px;background:var(--surface);box-shadow:var(--shadow)}.operation-kpi-grid span{color:var(--text-3);font-size:12px;font-weight:700}.operation-kpi-grid strong{display:block;margin-top:8px;color:var(--text);font-family:var(--font-mono);font-size:28px}.operation-kpi-grid small{display:block;margin-top:6px;color:var(--text-3);font-size:12px}.operation-bottom{display:grid;grid-template-columns:minmax(0,.95fr) minmax(0,1.05fr);gap:16px}.operation-record-list{display:grid;gap:10px}.operation-record-list article{display:grid;gap:8px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px 14px;background:#ffffff94;cursor:pointer;transition:all .18s ease}.operation-record-list article:hover{border-color:var(--accent);background:#fff;transform:translateY(-1px)}.operation-record-list article>div{display:flex;align-items:center;justify-content:space-between;gap:10px}.operation-record-list p,.operation-record-list small{margin:0}.operation-record-list p{color:var(--text-2);font-size:13px;line-height:1.55}.operation-record-list small{color:var(--text-3);font-size:12px}.dashboard-card{display:grid;align-content:start;gap:14px;padding:20px;border:1px solid var(--border);border-radius:var(--radius);background:var(--surface);box-shadow:var(--shadow);-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.dashboard-card header{display:flex;align-items:baseline;justify-content:space-between;gap:12px}.dashboard-card header strong{font-size:15px;font-weight:700;color:var(--text)}.dashboard-card header small,.empty-text{color:var(--text-3);font-size:12px}.distribution-list,.rank-list,.failure-list{display:grid;gap:10px}.distribution-row{display:grid;grid-template-columns:80px minmax(0,1fr) 40px;align-items:center;gap:12px;font-size:12px}.distribution-row>span{color:var(--text-2);overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-weight:500}.distribution-row>div{height:8px;overflow:hidden;border-radius:99px;background:#0f172a0f}.distribution-row i{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,var(--accent),var(--accent-2))}.distribution-row strong{text-align:right;font-family:var(--font-mono);font-size:12px;color:var(--text-2)}.rank-list article,.failure-list article{display:grid;gap:8px;border:1px solid var(--border);border-radius:12px;padding:12px 14px;background:#fff6}.rank-list article:hover,.failure-list article:hover{background:#fff;border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.2);transform:translateY(-1px);box-shadow:var(--shadow)}.rank-list article{grid-template-columns:28px minmax(0,1fr) auto;align-items:center}.rank-list article>span{display:inline-flex;width:24px;height:24px;align-items:center;justify-content:center;border-radius:50%;background:var(--accent-soft);color:var(--accent-strong);font-family:var(--font-mono);font-size:11px;font-weight:800}.rank-list strong,.failure-list strong{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:600}.rank-list small,.failure-list small,.failure-list time{color:var(--text-3);font-size:11.5px}.rank-list em{color:var(--accent-strong);font-style:normal;font-weight:700;font-size:12.5px}.failure-list article>div{display:flex;align-items:baseline;justify-content:space-between;gap:10px}.failure-list p{margin:0;color:var(--text-2);font-size:12.5px;line-height:1.5}.workbench-panel{display:grid;gap:16px}.workbench-hero,.workbench-queue,.workbench-detail{border:1px solid var(--border);border-radius:var(--radius-lg);background:var(--surface);box-shadow:var(--shadow);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px)}.workbench-hero{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:center;gap:24px;padding:24px}.workbench-hero strong{display:block;margin-top:4px;font-size:22px;font-weight:800;color:var(--text)}.workbench-hero span{display:block;margin-top:6px;color:var(--text-3);font-size:13px}.workbench-stats{display:flex;gap:12px}.workbench-stats article{border-radius:var(--radius-sm);padding:12px 18px;background:#ffffff73;border:1px solid var(--border);min-width:100px;display:grid;gap:4px}.workbench-stats span{margin:0;color:var(--text-3);font-size:11.5px;font-weight:700;letter-spacing:.02em;text-transform:uppercase}.workbench-stats strong{margin-top:4px;font-family:var(--mono);font-size:26px;font-weight:800;background:linear-gradient(135deg,var(--text) 30%,var(--accent));-webkit-background-clip:text;-webkit-text-fill-color:transparent}.takeover-strip{display:grid;grid-template-columns:1.4fr 1fr 1fr;gap:10px}.takeover-strip article{display:grid;gap:5px;border:1px solid rgba(5,150,105,.14);border-radius:var(--radius-sm);padding:11px 12px;background:#ecfdf5}.takeover-strip span{color:#047857;font-size:11.5px;font-weight:700}.takeover-strip strong{color:var(--text);font-size:13px;font-weight:800}.ticket-flow-card{display:grid;grid-template-columns:minmax(0,1fr) auto minmax(0,1.2fr) auto;align-items:end;gap:10px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;background:#ffffff80}.ticket-flow-card label{display:grid;gap:7px}.ticket-flow-card span{color:var(--text-2);font-size:12px;font-weight:700}.workbench-layout{display:grid;grid-template-columns:minmax(320px,.85fr) minmax(0,1.15fr);gap:16px}.workbench-queue,.workbench-detail{min-height:620px;overflow:hidden}.workbench-queue{display:grid;grid-template-rows:auto auto minmax(0,1fr);align-content:start}.workbench-queue>header,.workbench-ticket-detail>header,.workbench-timeline header,.workbench-conversation header{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.workbench-queue>header{padding:18px 18px 12px}.workbench-queue>header strong,.workbench-ticket-detail>header strong,.workbench-timeline header strong,.workbench-conversation header strong,.workbench-empty strong{display:block;font-size:15px;font-weight:700;color:var(--text)}.workbench-queue>header span,.workbench-ticket-detail>header span,.workbench-timeline header small,.workbench-conversation header small,.workbench-empty span{color:var(--text-3);font-size:12px}.workbench-filters{display:grid;grid-template-columns:minmax(0,1fr) 148px;gap:8px;padding:0 18px 12px}.workbench-ticket-list{display:grid;gap:10px;align-content:start;max-height:560px;overflow-y:auto;padding:0 18px 18px}.workbench-ticket{display:grid;gap:8px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:14px;background:#ffffff73;cursor:pointer}.workbench-ticket.active{border-color:var(--accent);background:#fff;box-shadow:var(--shadow-md),inset 4px 0 0 var(--accent);transform:translateY(-1px)}.workbench-ticket.urgent{border-color:#ef444459;background:#fef2f259}.workbench-ticket.urgent.active{background:#fff;border-color:var(--danger);box-shadow:var(--shadow-md),inset 4px 0 0 var(--danger)}.workbench-ticket>div,.workbench-ticket footer{display:flex;align-items:baseline;justify-content:space-between;gap:8px}.workbench-ticket strong{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13.5px;font-weight:700}.workbench-ticket p{margin:0;color:var(--text-2);font-size:12px;line-height:1.5}.workbench-ticket footer span,.workbench-ticket footer em{color:var(--text-3);font-size:11px;font-style:normal}.workbench-ticket footer em{color:var(--accent-strong);font-weight:700}.workbench-detail{padding:18px}.workbench-ticket-detail{display:grid;gap:16px}.sla-strip,.profile-metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.sla-strip article,.profile-metrics article{display:grid;gap:5px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;background:#ffffff94}.sla-strip article span,.profile-metrics article span{color:var(--text-3);font-size:11.5px;font-weight:700}.sla-strip article strong,.profile-metrics article strong{color:var(--text);font-size:13px;font-weight:800}.sla-strip .sla-2{border-color:#d977063d;background:#fffbeb}.sla-strip .sla-3{border-color:#dc26263d;background:#fef2f2}.customer-profile-card{display:grid;gap:12px;border:1px solid rgba(15,23,42,.08);border-radius:var(--radius);padding:14px;background:#f8fafc}.customer-profile-card header{display:flex;align-items:center;gap:12px}.customer-profile-card header>div:nth-child(2){display:grid;gap:3px;flex:1}.profile-avatar{display:grid;width:40px;height:40px;place-items:center;border-radius:50%;background:#0f766e;color:#fff;font-weight:800}.profile-tags{display:flex;flex-wrap:wrap;gap:8px}.profile-tags span{border-radius:999px;padding:5px 9px;background:#ecfeff;color:#0e7490;font-size:12px;font-weight:700}.workbench-form{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.workbench-form label{display:grid;gap:7px}.workbench-form label:last-child{grid-column:1 / -1}.workbench-form span{color:var(--text-2);font-size:12px;font-weight:700}.workbench-actions{display:flex;flex-wrap:wrap;align-items:center;gap:10px}.workbench-timeline{display:grid;gap:12px;border-top:1px solid var(--border);padding-top:16px}.workbench-timeline header>div{display:grid;gap:3px}.workbench-comment-box{display:grid;grid-template-columns:minmax(0,1fr) auto;align-items:end;gap:10px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;background:#ffffff6b}.workbench-comment-box textarea{min-height:64px;resize:vertical}.workbench-reply-box{display:grid;grid-template-columns:minmax(0,1fr);gap:10px;border:1px solid rgba(5,150,105,.16);border-radius:var(--radius);padding:12px;background:#ecfdf5}.quick-reply-panel{display:grid;gap:10px;border:1px solid rgba(5,150,105,.13);border-radius:var(--radius-sm);padding:10px;background:#ffffffb3}.chat-quick-reply-panel{margin:0 18px;border-color:#4f46e529;background:#f8faffeb}.quick-reply-error{margin:0;color:#dc2626;font-size:12px}.quick-reply-panel header{display:grid;grid-template-columns:minmax(0,1fr) minmax(110px,150px) minmax(180px,260px);gap:10px;align-items:center}.quick-reply-panel header>div{display:grid;gap:3px}.quick-reply-panel strong{color:var(--text);font-size:13px;font-weight:800}.quick-reply-panel small{color:var(--text-3);font-size:12px}.quick-reply-list{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:8px;max-height:132px;overflow-y:auto;padding-right:3px}.quick-reply-item{display:grid;gap:4px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px;background:#fff;text-align:left;cursor:pointer;transition:all .15s ease}.quick-reply-item:hover{border-color:#05966947;box-shadow:0 8px 18px #0f172a14;transform:translateY(-1px)}.quick-reply-item span{color:#047857;font-size:11px;font-weight:800}.quick-reply-item strong{font-size:13px}.quick-reply-admin-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(260px,1fr));gap:14px;padding:0 20px}.quick-reply-admin-card{display:grid;gap:12px;border:1px solid var(--border);border-radius:var(--radius);padding:15px;background:#ffffff9e;box-shadow:0 10px 26px #0f172a0f}.quick-reply-admin-card header,.quick-reply-admin-card footer{display:flex;align-items:flex-start;justify-content:space-between;gap:12px}.quick-reply-admin-card header>div{display:grid;gap:5px}.quick-reply-admin-card header span:first-child{color:#047857;font-size:11.5px;font-weight:800}.quick-reply-admin-card strong{color:var(--text);font-size:15px;font-weight:800}.quick-reply-admin-card p{min-height:58px;margin:0;color:var(--text-2);font-size:13px;line-height:1.65}.quick-reply-admin-card small,.quick-reply-admin-card time{color:var(--text-3);font-size:11.5px}.quick-variable-editor{display:grid;gap:10px;border:1px solid rgba(5,150,105,.15);border-radius:var(--radius-sm);padding:12px;background:#ecfdf5}.quick-variable-editor>div:first-child{display:grid;gap:3px}.quick-variable-editor span{color:#047857;font-size:12px;font-weight:800}.quick-variable-editor small{color:var(--text-3);font-size:12px}.quick-variable-buttons{display:flex;flex-wrap:wrap;gap:8px}.variable-token-button{border:1px solid rgba(5,150,105,.18);border-radius:999px;padding:7px 10px;background:#fff;color:var(--text-2);font-size:12px;font-weight:700;cursor:pointer;transition:all .15s ease}.variable-token-button:hover{border-color:#05966957;color:#047857;transform:translateY(-1px)}.variable-token-button code{color:var(--accent-strong);font-family:var(--font-mono);font-size:11px}.quick-variable-preview{display:grid;gap:6px;border-radius:var(--radius-sm);padding:10px;background:#ffffffb8}.quick-variable-preview p{margin:0;color:var(--text-2);font-size:13px;line-height:1.65;white-space:pre-wrap}.workbench-reply-box textarea{min-height:78px;resize:vertical;background:#fff}.timeline-list{display:grid;gap:0;max-height:280px;overflow-y:auto;padding-right:4px}.timeline-item{position:relative;display:grid;grid-template-columns:18px minmax(0,1fr);gap:10px;padding-bottom:12px}.timeline-item:before{content:"";position:absolute;left:6px;top:18px;bottom:0;width:1px;background:var(--border)}.timeline-item:last-child:before{display:none}.timeline-marker{width:13px;height:13px;margin-top:7px;border-radius:999px;background:var(--surface);border:3px solid var(--accent);box-shadow:0 0 0 4px hsla(var(--accent-h),var(--accent-s),var(--accent-l),.12);z-index:1}.timeline-card{display:grid;gap:6px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px 14px;background:#ffffff8c}.timeline-card header{display:flex;align-items:baseline;justify-content:space-between;gap:10px}.timeline-card strong{color:var(--text);font-size:13px}.timeline-card time,.timeline-card small{color:var(--text-3);font-family:var(--font-mono);font-size:11px}.timeline-card p{margin:0;color:var(--text-2);font-size:13px;line-height:1.6;white-space:pre-wrap}.workbench-conversation{display:grid;gap:12px;border-top:1px solid var(--border);padding-top:16px}.workbench-message-list{display:grid;gap:10px;max-height:360px;overflow-y:auto;padding-right:4px}.workbench-message{border:1px solid var(--border);border-radius:12px;padding:12px 14px;background:#ffffff73;box-shadow:0 1px 3px #0f172a03}.workbench-message.role-2,.workbench-message.role-4{background:#fff;border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.2)}.workbench-message>div{display:flex;align-items:baseline;justify-content:space-between;gap:10px;margin-bottom:6px}.workbench-message strong{font-size:12.5px;font-weight:700;color:var(--text)}.workbench-message time,.workbench-message small{color:var(--text-3);font-family:var(--font-mono);font-size:11px}.workbench-message p{margin:0;color:var(--text-2);font-size:13px;line-height:1.6;white-space:pre-wrap}.workbench-empty{display:grid;place-items:center;align-content:center;min-height:560px;gap:12px;border:1px dashed var(--border-strong);border-radius:var(--radius);padding:24px;text-align:center;background:#ffffff59;color:var(--text-3)}.workbench-empty strong{font-size:16px;color:var(--text);font-weight:700;margin-top:4px}.admin-card{border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow-md);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);overflow:hidden;display:grid;gap:16px;padding-bottom:16px}.permission-layout{display:grid;grid-template-columns:310px minmax(0,1fr);gap:16px;padding:0 20px 4px}.role-card-list,.permission-detail{display:grid;align-content:start;gap:10px}.role-card{width:100%;border:1px solid var(--border);border-radius:var(--radius);padding:14px;background:#ffffff80;text-align:left;cursor:pointer;transition:all .2s ease}.role-card:hover,.role-card.active{border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.35);background:#fff;box-shadow:var(--shadow)}.role-card.active{transform:translateY(-1px)}.role-card>div,.permission-detail>header,.permission-row{display:flex;align-items:center;gap:10px}.role-card>div,.permission-detail>header{justify-content:space-between}.role-card strong,.permission-detail header strong,.permission-row strong{color:var(--text);font-size:14px;font-weight:800}.role-card p,.role-card small,.permission-detail header span,.permission-row p{color:var(--text-3);font-size:12px;line-height:1.5}.role-card p,.permission-row p{margin:8px 0 0}.role-card small{display:block;margin-top:8px;font-family:var(--font-mono)}.permission-detail{border:1px solid var(--border);border-radius:var(--radius);padding:16px;background:#ffffff6b}.permission-detail>header>div{display:grid;gap:4px}.permission-table{display:grid;gap:8px}.permission-row{display:grid;grid-template-columns:minmax(0,1.2fr) 92px minmax(0,1.1fr) 80px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;background:#fff}.permission-row code{overflow:hidden;border-radius:8px;padding:6px 8px;background:#0f172a0d;color:var(--text-2);font-family:var(--font-mono);font-size:11px;text-overflow:ellipsis;white-space:nowrap}.toolbar{display:flex;align-items:center;gap:12px;padding:0 20px}.toolbar-wide{flex-wrap:wrap;justify-content:flex-end}.toolbar input,.toolbar select{min-width:220px;min-height:38px;font-size:13px;background:#ffffffbf}.toolbar-meta{color:var(--text-3);font-family:var(--font-mono);font-size:12px}.upload-button{position:relative;display:inline-flex;align-items:center;justify-content:center;min-height:38px;border-radius:var(--radius-sm);padding:0 18px;cursor:pointer;font-size:13px}.upload-button input{position:absolute;top:0;right:0;bottom:0;left:0;opacity:0;cursor:pointer}.table-list,.workflow-table{display:grid}.user-row,.workflow-row{display:grid;align-items:center;gap:14px;padding:16px 20px;transition:all .2s ease}.user-row{grid-template-columns:40px minmax(0,1.4fr) 120px 92px 120px 136px}.workflow-row{grid-template-columns:minmax(0,1.2fr) 200px 96px 112px 190px}.workflow-status-stack{display:grid;gap:6px;justify-items:start}.user-row+.user-row,.workflow-row+.workflow-row{border-top:1px solid var(--border)}.user-row:hover,.workflow-row:hover{background:#ffffff73}.user-row strong,.workflow-row strong{font-size:14px;font-weight:700}.user-row p,.workflow-row p,.user-row small,.workflow-row small,.record-card p,.knowledge-card p{margin:0}.user-row p,.workflow-row p,.user-row small,.workflow-row small{color:var(--text-3);font-size:12px;line-height:1.55}.user-row time,.workflow-row time,.knowledge-card time,.record-card time,.detail-message-head time{color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.text-button,.icon-button{border:0;background:transparent;color:var(--accent-strong);font-size:12.5px;font-weight:700}.text-button:hover:not(:disabled),.icon-button:hover:not(:disabled){color:var(--accent)}.danger-text{color:var(--danger)}.danger-text:hover:not(:disabled){color:#b42318}.records-layout{display:grid;grid-template-columns:minmax(0,1.15fr) minmax(320px,.85fr);gap:16px;padding:16px 20px 0}.record-list{display:grid;gap:10px;align-content:start}.record-card{border:1px solid var(--border);border-radius:var(--radius-sm);padding:14px 16px;background:#ffffff73;cursor:pointer;transition:all .22s ease}.record-card:hover{border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.25);background:#fff;transform:translateY(-2px);box-shadow:var(--shadow-md)}.record-card.active{border-color:var(--accent);background:#fff;box-shadow:var(--shadow-md),inset 4px 0 0 var(--accent);transform:translateY(-1px)}.record-card>div{display:flex;align-items:baseline;gap:10px;margin-bottom:7px}.record-card strong{font-size:14px;font-weight:700;color:var(--text)}.record-card>div span,.record-card small{color:var(--text-3);font-size:12px}.record-card time{margin-left:auto}.record-card p{margin-top:5px;color:var(--text-2);font-size:12.5px;line-height:1.55}.detail-panel{display:grid;align-content:start;gap:14px;border-radius:var(--radius);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow);backdrop-filter:blur(16px);-webkit-backdrop-filter:blur(16px);padding:20px}.detail-actions{display:grid;grid-template-columns:minmax(140px,1fr) auto auto;gap:8px}.operation-editor{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;border:1px dashed var(--border);border-radius:var(--radius-sm);padding:12px;background:#f8fafcbf}.operation-editor label{display:grid;gap:6px}.operation-editor label span{color:var(--text-2);font-size:12px;font-weight:700}.operation-editor .span-2{grid-column:1 / -1}.operation-editor button{justify-self:start}.detail-panel header{display:flex;align-items:flex-start;justify-content:space-between;gap:10px}.detail-panel header small{color:var(--text-3);font-family:var(--font-mono);font-size:11px}.detail-messages{display:grid;gap:10px;max-height:520px;overflow-y:auto}.detail-message{border:1px solid var(--border);border-radius:12px;padding:12px 14px;background:#ffffff8c;box-shadow:0 1px 3px #0f172a03}.detail-message-head{margin-bottom:6px}.detail-message p{color:var(--text-2);font-size:13px;line-height:1.6}.knowledge-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(260px,1fr));gap:14px;padding:16px 20px 0}.knowledge-card{display:grid;gap:10px;border:1px solid var(--border);border-radius:var(--radius);padding:16px;background:#ffffff73;transition:all .22s ease}.knowledge-card:hover{border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.3);background:#fff;transform:translateY(-2px);box-shadow:var(--shadow-md)}.knowledge-card>div,.workflow-name-line,.card-actions,.row-actions,.checkbox-line{display:flex;align-items:center}.knowledge-card>div,.workflow-name-line{justify-content:space-between;gap:10px}.knowledge-card strong{font-size:14px;font-weight:700;color:var(--text)}.knowledge-card p{color:var(--text-2);font-size:12.5px;line-height:1.6}.knowledge-card small{color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.knowledge-record-panel{display:grid;gap:12px;margin:16px 20px 0;border:1px solid var(--border);border-radius:var(--radius);padding:16px;background:#fff9}.knowledge-record-panel>header{display:flex;align-items:center;justify-content:space-between;gap:12px}.knowledge-record-panel>header>div{display:grid;gap:4px}.knowledge-record-list{display:grid;gap:10px}.knowledge-record-list article{display:grid;gap:6px;border:1px solid rgba(15,23,42,.07);border-radius:var(--radius-sm);padding:12px;background:#fff}.knowledge-record-list article>div{display:flex;align-items:center;justify-content:space-between;gap:10px}.knowledge-record-list p{margin:0;color:var(--text-2);font-size:13px}.knowledge-record-list small{color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.knowledge-record-list em{color:#b91c1c;font-size:12px;font-style:normal}.card-actions,.row-actions{gap:10px;flex-wrap:wrap}.workflow-row code{overflow:hidden;border:1px solid var(--border);border-radius:9px;padding:5px 10px;background:#fff;color:var(--accent-strong);font-family:var(--font-mono);font-size:11.5px;white-space:nowrap;text-overflow:ellipsis}.workflow-test-panel{display:grid;gap:14px;margin:0 20px;border:1px solid var(--border);border-radius:var(--radius);padding:16px;background:linear-gradient(180deg,#ffffffe6,#f8fafcd1)}.workflow-test-header,.workflow-test-actions,.workflow-test-meta{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.workflow-test-hint{margin:0;color:var(--text-2);font-size:13px;line-height:1.6}.workflow-test-header{justify-content:space-between}.workflow-test-header strong{display:block;font-size:15px;font-weight:800}.workflow-test-header small{color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.workflow-test-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.workflow-test-form label,.workflow-test-result label{display:grid;gap:7px}.workflow-test-form label span,.workflow-test-result label span{color:var(--text-2);font-size:12.5px;font-weight:700}.workflow-test-form .span-2{grid-column:1 / -1}.workflow-test-form textarea{min-height:86px;resize:vertical}.workflow-test-form textarea[spellcheck=false]{font-family:var(--font-mono);font-size:12px}.workflow-test-actions{justify-content:space-between}.workflow-test-actions span,.workflow-test-meta{color:var(--text-3);font-size:12px}.workflow-test-meta{font-family:var(--font-mono)}.workflow-test-result{display:grid;gap:12px}.workflow-test-result pre{max-height:260px;overflow:auto;margin:0;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;background:#0f172a;color:#e2e8f0;font-family:var(--font-mono);font-size:11.5px;line-height:1.55;white-space:pre-wrap;word-break:break-word}.log-list{display:grid;align-content:start;gap:10px}.log-row{display:grid;grid-template-columns:minmax(0,1.1fr) minmax(0,1.2fr) 76px 72px 110px 90px;align-items:center;gap:12px;padding:14px 18px;border:1px solid var(--border);border-radius:12px;background:#ffffff73;cursor:pointer;transition:all .22s ease}.log-row+.log-row{border-top-color:var(--border)}.log-row:hover,.log-row.active{border-color:hsla(var(--accent-h),var(--accent-s),var(--accent-l),.25);background:#fff}.log-row.active{border-color:var(--accent);box-shadow:var(--shadow-md),inset 4px 0 0 var(--accent);transform:translateY(-1px)}.log-row strong{display:block;overflow:hidden;font-size:14px;text-overflow:ellipsis;white-space:nowrap;color:var(--text);font-weight:700}.log-row p{margin:0;color:var(--text-2);font-size:12.5px;line-height:1.55}.log-row small{color:var(--text-3);font-family:var(--font-mono);font-size:11px}.log-row>span:not(.pill),.log-row time{color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.log-row a{font-size:12px;font-weight:700;text-decoration:none}.log-error{font-family:inherit!important;color:var(--danger)!important}.log-detail{display:grid;gap:12px}.log-detail-meta{display:flex;flex-wrap:wrap;align-items:center;gap:8px}.log-detail label{display:grid;gap:7px}.log-detail label span{color:var(--text-2);font-size:12.5px;font-weight:700}.log-detail pre{max-height:240px;overflow:auto;margin:0;border:1px solid var(--border);border-radius:var(--radius-sm);padding:12px;background:#0f172a;color:#e2e8f0;font-family:var(--font-mono);font-size:11.5px;line-height:1.55;white-space:pre-wrap;word-break:break-word}.ticket-list{display:grid}.ticket-row{display:grid;grid-template-columns:minmax(0,1.3fr) 150px 120px 120px 140px 190px;align-items:center;gap:12px;padding:16px 20px;transition:all .2s ease}.ticket-row+.ticket-row{border-top:1px solid var(--border)}.ticket-row:hover{background:#ffffff73}.ticket-row strong{font-size:14px;font-weight:700;color:var(--text)}.ticket-row p{margin:6px 0 0;color:var(--text-2);font-size:12.5px;line-height:1.5}.ticket-row small,.ticket-meta small{color:var(--text-3);font-family:var(--font-mono);font-size:11px}.ticket-meta{display:grid;gap:4px}.ticket-meta span{color:var(--text);font-size:13px;font-weight:700}.system-user-table{display:grid}.system-user-row{display:grid;grid-template-columns:minmax(0,1.3fr) 110px 90px 150px 230px;align-items:center;gap:12px;padding:16px 20px;transition:all .2s ease}.system-user-row+.system-user-row{border-top:1px solid var(--border)}.system-user-row:hover{background:#ffffff73}.system-user-row strong{font-size:14px;font-weight:700;color:var(--text)}.system-user-row p,.system-user-row small{margin:0;color:var(--text-3);font-size:12px;line-height:1.5}.system-user-row time{color:var(--text-3);font-family:var(--font-mono);font-size:11.5px}.pager{display:flex;align-items:center;justify-content:flex-end;gap:12px;padding:16px 20px}.pager button{border:1px solid var(--border-strong);border-radius:99px;padding:6px 14px;background:#fff;color:var(--text-2);font-size:12.5px;font-weight:600;transition:all .2s ease}.pager button:hover:not(:disabled){border-color:var(--accent);background:var(--accent-soft);color:var(--accent-strong)}.pager span{color:var(--text-3);font-family:var(--font-mono);font-size:12px}.empty-state{display:grid;place-items:center;min-height:120px;border:1px dashed var(--border-strong);border-radius:var(--radius);padding:24px;color:var(--text-3);font-size:13px;text-align:center;background:#ffffff40}.empty-inline{min-height:180px}.modal-mask{position:fixed;top:0;right:0;bottom:0;left:0;z-index:100;display:grid;place-items:center;padding:24px;background:#0f172a66;backdrop-filter:blur(8px);-webkit-backdrop-filter:blur(8px)}.modal-panel{width:min(100%,640px);border-radius:var(--radius-lg);border:1px solid var(--border);background:var(--surface);box-shadow:var(--shadow-lg);backdrop-filter:blur(24px);-webkit-backdrop-filter:blur(24px);overflow:hidden}.modal-panel-wide{width:min(100%,860px)}.form-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:14px;padding:20px}.form-grid label{display:grid;gap:8px}.form-grid label span{color:var(--text-2);font-size:12.5px;font-weight:700}.full-span{grid-column:1 / -1}.checkbox-line{gap:10px;min-height:44px;padding-top:24px}.checkbox-line input{width:auto}.modal-footer{display:flex;justify-content:flex-end;gap:10px;padding:0 20px 20px}@media(max-width:1280px){.chat-panel{height:100%;min-height:0}.records-layout,.dashboard-bottom-grid,.workbench-hero,.workbench-layout{grid-template-columns:1fr}}@media(max-width:1080px){.hero,.admin-layout,.chat-layout{grid-template-columns:1fr}.chat-layout{height:auto;max-height:none;overflow:visible}.chat-panel{height:min(760px,calc(100vh - 120px));min-height:560px}.admin-side{position:static;flex-direction:row;overflow-x:auto}.admin-side button{min-width:150px}.stat-grid{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-grid,.operation-bottom,.operation-kpi-grid{grid-template-columns:1fr}.workbench-stats{grid-template-columns:repeat(2,minmax(0,1fr))}.workbench-form{grid-template-columns:1fr}.sla-strip,.profile-metrics{grid-template-columns:repeat(2,minmax(0,1fr))}.takeover-strip,.ticket-flow-card,.quick-reply-panel header,.permission-layout,.permission-row{grid-template-columns:1fr}.workbench-comment-box,.workbench-reply-box{grid-template-columns:1fr}.side-panel{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));align-items:start}.reset-button{grid-column:1 / -1}}@media(max-width:780px){.shell{padding:12px}.hero h1{font-size:28px}.chat-panel{height:calc(100vh - 160px);min-height:500px}.top-nav,.chat-header,.admin-card-header,.modal-header{flex-direction:column;align-items:stretch}.account-actions{justify-content:space-between}.nav-actions{width:100%}.nav-actions button{flex:1}.chat-badges{justify-content:flex-start}.composer,.form-grid,.stat-grid,.dashboard-metric-grid,.auth-layout,.auth-two-columns{grid-template-columns:1fr}.dashboard-head,.dashboard-card header,.failure-list article>div{align-items:stretch;flex-direction:column}.rank-list article{grid-template-columns:28px minmax(0,1fr)}.rank-list em{grid-column:2}.workbench-hero,.workbench-queue>header,.workbench-ticket-detail>header,.workbench-conversation header{align-items:stretch;flex-direction:column}.workbench-filters{grid-template-columns:1fr}.message{max-width:96%}.user-row,.workflow-row{grid-template-columns:40px minmax(0,1fr)}.user-row>:nth-child(n+3),.workflow-row>:nth-child(n+2){grid-column:2;justify-self:start}.log-row,.detail-actions,.operation-editor,.ticket-row,.system-user-row{grid-template-columns:1fr}.toolbar,.toolbar-wide{flex-direction:column;align-items:stretch}.knowledge-grid{grid-template-columns:1fr}.modal-mask{padding:12px}}.message-list{scroll-behavior:smooth}.typing-dots{display:inline-flex;align-items:center;gap:5px;min-height:20px}.typing-dots i{width:7px;height:7px;border-radius:50%;background:var(--text-3);animation:typing-bounce 1.2s infinite ease-in-out}.typing-dots i:nth-child(2){animation-delay:.15s}.typing-dots i:nth-child(3){animation-delay:.3s}@keyframes typing-bounce{0%,60%,to{transform:translateY(0);opacity:.4}30%{transform:translateY(-4px);opacity:1}}.copy-button{margin-left:auto;border:0;border-radius:6px;padding:1px 8px;background:transparent;color:var(--text-3);font-size:11.5px;font-weight:600;opacity:0;transition:opacity .15s ease,background .15s ease,color .15s ease}.message:hover .copy-button,.copy-button:focus-visible{opacity:1}.copy-button:hover{background:var(--accent-soft);color:var(--accent-strong)}.chat-error{display:flex;align-items:center;justify-content:space-between;gap:12px}.retry-button{flex-shrink:0;border:1px solid currentColor;border-radius:999px;padding:3px 14px;background:transparent;color:var(--danger);font-size:12.5px;font-weight:600;transition:background .15s ease,color .15s ease}.retry-button:hover:not(:disabled){background:var(--danger);color:#fff}.form-error{margin:0 22px;border:1px solid #f3d3cd;border-radius:var(--radius-sm);padding:8px 12px;background:var(--danger-soft);color:var(--danger);font-size:13px}.conversation-item{cursor:pointer;-webkit-user-select:none;user-select:none}.conversation-item.disabled{pointer-events:none;opacity:.6}.pin-badge{display:inline-flex;align-items:center;margin-right:5px;border-radius:999px;padding:1px 7px;background:var(--warn-soft);color:var(--warn);font-size:10.5px;font-style:normal;font-weight:700;vertical-align:1px}.message{animation:message-in .22s ease both}@keyframes message-in{0%{opacity:0;transform:translateY(6px)}to{opacity:1;transform:translateY(0)}}.chat-layout,.admin-layout{animation:view-in .25s ease both}@keyframes view-in{0%{opacity:0;transform:translateY(4px)}to{opacity:1;transform:translateY(0)}}.modal-mask{animation:mask-in .18s ease both}.modal-panel{animation:modal-in .22s cubic-bezier(.21,1.02,.55,1) both}@keyframes mask-in{0%{opacity:0}to{opacity:1}}@keyframes modal-in{0%{opacity:0;transform:translateY(14px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}:focus-visible{outline:2px solid var(--accent);outline-offset:2px;border-radius:4px}@media(prefers-reduced-motion:reduce){.message,.chat-layout,.admin-layout,.modal-mask,.modal-panel{animation:none}.message-list{scroll-behavior:auto}}.modal-confirm{max-width:420px}.confirm-message{margin:0;padding:18px 22px;color:var(--text-2);font-size:14px;line-height:1.7}.danger-button{border:0;border-radius:var(--radius-sm);padding:10px 18px;background:var(--danger);color:#fff;font-size:14px;font-weight:600;transition:filter .15s ease,box-shadow .15s ease}.danger-button:hover:not(:disabled){filter:brightness(1.08);box-shadow:0 6px 18px #d63f2f4d}.elapsed-pill{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:3px 10px;font-family:var(--mono);font-size:11.5px;font-weight:700;white-space:nowrap}.elapsed-fast{background:var(--success-soft);color:var(--success)}.elapsed-medium{background:var(--warn-soft);color:var(--warn)}.elapsed-slow{background:var(--danger-soft);color:var(--danger)}.markdown-body{font-size:14.5px;line-height:1.7;word-break:break-word}.markdown-body>:first-child{margin-top:0}.markdown-body>:last-child{margin-bottom:0}.markdown-body p{margin:0 0 8px}.markdown-body ul,.markdown-body ol{margin:4px 0 8px;padding-left:20px}.markdown-body li{margin:2px 0}.markdown-body h1,.markdown-body h2,.markdown-body h3,.markdown-body h4{margin:10px 0 6px;font-size:15px;font-weight:700}.markdown-body code{border-radius:5px;padding:1px 6px;background:var(--surface-3);color:var(--accent-strong);font-family:var(--mono);font-size:12.5px}.markdown-body pre{margin:6px 0 8px;border:1px solid var(--border);border-radius:var(--radius-sm);padding:10px 12px;background:var(--surface-2);overflow-x:auto}.markdown-body pre code{padding:0;background:transparent;color:var(--text-2)}.markdown-body table{margin:6px 0 8px;border-collapse:collapse;width:100%;font-size:13px}.markdown-body th,.markdown-body td{border:1px solid var(--border);padding:6px 10px;text-align:left}.markdown-body th{background:var(--surface-2);font-weight:700}.markdown-body blockquote{margin:6px 0 8px;border-left:3px solid var(--accent);padding:4px 12px;background:var(--accent-soft);color:var(--text-2)}.markdown-body a{color:var(--accent-strong);font-weight:600}.markdown-body hr{margin:10px 0;border:0;border-top:1px solid var(--border)}